Payments

JSW Group Limited

Online payment by credit card.

Our platform (Masters) is connected to Internet-acquiring and you can pay for the services with a Visa, MasterCard, Maestro credit card. After confirmation of the selected Service, a secure window will open with the payment page of the processing center, where you need to enter your credit card details.

3D Secure protocol is used for additional cardholder authentication. If your Bank supports this technology, you will be redirected to its webpage for additional identification. For more information about the terms and rules of additional identification, please contact the Bank that issued your credit card. ​

Security guarantees.

Processing Center secures and processes your bank card data according to PCI DSS 3.2 security standard. The data is passed to the payment gateway using SSL encryption technology. Further data transmission is performed via private banking networks with the highest level of reliability. Processing Center does not share your card details with us or other third persons. 3D Secure protocol is used for additional cardholder authentication. ​

For additional information please contact the customer service support by this e-mail: support@masterspro.app. ​

Online payment security.

The personal information you provide (name, address, phone number, e-mail, credit card number) is confidential and cannot be shared. Your credit card data is only sent in an encrypted format and is not stored on our Web server.

​We recommend that you check that your browser is secure enough to make payments online, on a special page. ​

All transactions with bank cards are made in accordance with the requirements of VISA International, MasterCard and other payment systems. When sending data, special security technologies of online card payments are used, data processing is performed on a secure high-tech server of the processing company.

Refund

In the event of a subscription cancellation, the calculation of the amount of refunds prepaid for the subscription is carried out on the basis of the unused subscription period calculated in days from the date of the request for cancellation of the subscription in accordance with the formula:

** Refund amount = Subscription cost x (Number of days until the end of the subscription / N days in the subscription period) **

Refund procedure

To start the refund process, please contact the Masters mobile app support team in the chat to complete the application. If possible, refunds are made to the same payment method used for the subscription. The refund request will be processed within 10 business days.

Exceptions

Refunds will not be issued if the subscriber has violated the service usage rules or the terms of the user agreement.